Support

Accessibility Statement

Effective Date: July 9, 2026 — Last Updated: July 9, 2026. We believe transportation should be open to everyone, and we build ImmediateRide.com to be inclusive and usable by people of all abilities.

Our goal is to keep improving our website, apps, and services so passengers and ride providers can use the platform with confidence and independence.

At a Glance

  • WCAG 2.1 AA — we aim to meet these standards where reasonably achievable.
  • Assistive technology — keyboard navigation, screen readers, and magnifiers are supported.
  • Clear labels — forms, buttons, and meaningful images use descriptive labels and alt text.
  • Scalable text — text resizes without loss of function, with accessible colours.
  • Third-party maps — some mapping and location tools vary in their accessibility.
  • Report an issue — email support@immediateride.com.

Our commitment

We believe transportation should be open to everyone. We design and build ImmediateRide.com to be inclusive and usable by people of all abilities, so passengers and ride providers can use the platform with confidence and independence.

Our goals

We aim to provide an inclusive experience, remove barriers where we reasonably can, support people who use assistive technologies, keep improving accessibility as the platform grows, and promote equal access to transportation.

The standards we follow

We aim to design and maintain the platform in line with recognized accessibility best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably achievable.

Accessibility features

We build the platform with features like responsive layouts for desktop, tablet, and mobile; keyboard-friendly navigation; clear headings and structure; descriptive labels on forms and buttons; good contrast where needed; alt text on meaningful images; clear error messages; a logical reading order for screen readers; scalable text; and accessible color choices.

Assistive technology

We aim to work with common assistive technologies, including screen readers, screen magnifiers, voice recognition software, keyboard-only navigation, and built-in operating system accessibility features.

An accessible booking experience

We keep working to make key functions accessible, including account signup, ride search, booking, fare review, secure payment, ride management, messaging, and support.

Maps and location services

We use mapping tools to help you find and navigate rides. Because these are provided by third parties, some accessibility features depend on those providers and your device settings.

Multimedia

Where we publish videos or other multimedia, we aim to include captions, clear audio, descriptive content, and accessible playback controls where appropriate.

Ongoing improvements

Accessibility is an ongoing process. We regularly review and improve the platform by watching for issues, evaluating new features, updating our design, listening to your feedback, and improving compatibility with assistive tools.

Third-party services

We use services like payment processors, mapping tools, email providers, and login providers. We encourage accessibility from all of them, but we can't control the accessibility of third-party websites or apps.

Tell us what's not working

If you have trouble using any part of ImmediateRide.com, we want to hear about it. When you write, please include the page or feature, your device and browser, any assistive technology you use, and a description of the issue.

Contact us

For accessibility help or to report a concern, please contact:

Need Accessibility Assistance?

If you have trouble using any part of ImmediateRide.com, we want to hear from you.

Contact Us