1. Temporary Account Deactivation
Users may temporarily deactivate their account at any time through their account settings. Temporary deactivation allows you to take a break from the platform without permanently removing your account or losing your profile information. When your account is deactivated: your profile is hidden from other users, you cannot create or accept new bookings, existing completed booking records remain available in your account history, and you may reactivate your account at any time by signing in again.
2. Permanent Account Deletion
You may request the permanent deletion of your ImmediateRide account. Before your deletion request is processed, the following conditions must generally be met: there are no active bookings, there are no unresolved payment disputes, there are no outstanding provider payouts, any ongoing investigations have been completed, and applicable legal or regulatory retention obligations have been satisfied.
3. What Happens After Deletion?
When your account is permanently deleted: your profile will no longer be visible, your login credentials will become invalid, and you will no longer be able to access your dashboard, view previous messages, accept or create bookings, or use ImmediateRide services.
4. Information That May Be Retained
Certain information may be retained after account deletion where necessary to: comply with legal obligations, prevent fraud, resolve disputes, meet tax and accounting requirements, enforce contractual rights, and protect the security of the platform. Examples may include: booking records, payment records, fraud investigation records, customer support correspondence, and safety reports.
5. Ride Provider Considerations
Ride providers requesting account deletion should ensure: all completed rides have been finalized, outstanding payouts have been processed, no active bookings remain, and verification reviews have concluded.
6. Passenger Considerations
Passengers requesting deletion should ensure: all bookings have been completed or cancelled, refund requests have been resolved, and outstanding disputes have been concluded.
7. Account Reactivation
A temporarily deactivated account may generally be reactivated by signing back into the platform. A permanently deleted account cannot normally be restored. Users wishing to return after permanent deletion must create a new account, unless prohibited due to previous policy violations.
8. Suspension by ImmediateRide
ImmediateRide may temporarily suspend an account where necessary to protect users or the platform. Reasons may include: suspected fraud, payment irregularities, safety concerns, repeated policy violations, identity verification reviews, and ongoing investigations.
9. Permanent Termination by ImmediateRide
ImmediateRide may permanently terminate an account for serious violations, including but not limited to: fraud, identity theft, payment fraud, fake bookings, repeated abuse of the platform, harassment, violent or threatening behaviour, criminal activity, and circumvention of platform rules.
10. Right to Appeal
If you believe your account was suspended or terminated in error, you may contact ImmediateRide to request a review. Appeals should include: your full name, registered email address, a description of the issue, and any supporting information.
11. Data Security During Deactivation
Even while your account is temporarily deactivated, ImmediateRide continues to protect your personal information using commercially reasonable administrative, technical, and organizational safeguards.
12. Effect on Reviews & Booking History
After permanent deletion: reviews you have written may remain visible in anonymized form where permitted by law, and booking history may be retained for legal, accounting, fraud prevention, or dispute resolution purposes.
13. Third-Party Services
Deleting your ImmediateRide account does not automatically delete information held by independent third-party providers such as payment processors or mapping services.
14. Changes to this Policy
ImmediateRide may update this Account Deactivation & Deletion Policy from time to time. Material changes will be published on this page with an updated revision date.
15. Contact Us
For assistance regarding account deactivation or deletion, please contact:
- General Support: support@immediateride.com
- Passenger Support: passenger@immediateride.com
- Ride Provider Support: rideprovider@immediateride.com
- General Enquiries: info@immediateride.com