Option 1: Delete Your Account from Within ImmediateRide
You may permanently delete your ImmediateRide account at any time.
- Log in to your ImmediateRide account.
- Click My Account.
- Select Settings.
- Open Privacy & Security.
- Click Account Deactivation & Deletion.
- Select Delete My Account.
- Confirm your request.
Your deletion request will be processed in accordance with our Account Deactivation & Deletion Policy.
Option 2: Request Account Deletion by Email
If you no longer have access to your ImmediateRide account, you may submit a deletion request by contacting us.
- Privacy: privacy@immediateride.com
- Support: support@immediateride.com
Please include:
- Your full name
- Registered email address
- Facebook email address (if different)
- Your deletion request
Our team will verify your identity before processing the request.
What Information Will Be Deleted?
Subject to applicable laws, we will permanently delete or anonymize personal information including: profile information, contact information, profile photo, login credentials, saved preferences, messages (where legally permitted), ride history associated solely with your account, and device information associated with your account.
What Information May Be Retained?
Certain information may be retained where necessary to: comply with legal obligations, resolve disputes, prevent fraud, complete pending financial transactions, meet accounting or tax requirements, and enforce our agreements.
Examples include
Payment records, booking records, safety reports, fraud investigation records, and customer support communications.
Such information will only be retained for as long as reasonably necessary or required by law.
Facebook Login
Deleting your ImmediateRide account does not automatically delete your Facebook account. Likewise, removing ImmediateRide from your Facebook Apps & Websites settings does not automatically delete your ImmediateRide account. If you wish to delete your ImmediateRide account, please follow one of the methods described above.
Processing Time
We aim to process verified deletion requests within 30 days, although many requests are completed sooner. If additional verification is required, processing may take longer.
Questions?
If you have questions regarding your personal information or your Facebook-connected account, please contact:
- Privacy Officer: privacy@immediateride.com
- General Support: support@immediateride.com