1. What ImmediateRide is
ImmediateRide.com is a marketplace. We connect passengers with independent ride providers. We don't own the cars, and we don't employ the drivers. We aren't a taxi, limousine, shuttle, or bus company. The ride itself is provided entirely by the independent provider you book with.
For the complete marketplace disclaimer, please read the full Marketplace Disclaimer.
1A. The company behind it
ImmediateRide.com is owned and operated by 2-Nice Rideshare & Carpooling Transport Services Inc., a company registered in Manitoba, Canada. When these Terms say “ImmediateRide,” “we,” “us,” or “our,” they mean this company. By using ImmediateRide.com, you are signing a legal contract with 2-Nice Rideshare & Carpooling Transport Services Inc. Our registered address is 635 St. James Street, Winnipeg, MB R3G 3R4, Canada. You can email legal@immediateride.com for legal matters.
2. You agree to these Terms
By using ImmediateRide.com, you confirm three things. You are legally able to enter this agreement. The information you give us is accurate. And you will follow the law and our policies.
3. Your account
You can sign up as a passenger or a ride provider. You agree to keep your details accurate and up to date, protect your login, and tell us right away if someone else gets into your account. Creating multiple fake accounts is not allowed.
4. How we expect everyone to behave
ImmediateRide is built on six principles: transparency, fairness, safety, accountability, privacy, and mutual respect. Every user is expected to follow them.
5. How fares work
Our marketplace uses negotiated pricing. You and the ride provider agree on the fare together before the booking is confirmed. We don't set the fare. Before you pay, you always see a clear summary of three things: the agreed fare, our Platform Service Fee, and the total amount you'll pay.
6. How a booking is confirmed
A booking is only confirmed after four steps happen. First, you select a ride. Second, you and the provider agree on the fare. Third, we validate the booking. Fourth, you complete a secure online payment. There is no ride agreement until you've paid.
7. Payments
All payments go through our approved payment systems. We may support credit cards, debit cards, Stripe, PayPal, Apple Pay, and Google Pay. Paying cash for a booking made through ImmediateRide is not allowed.
8. The Platform Service Fee
We charge a clearly stated Platform Service Fee. It covers running the marketplace, the booking technology, secure payments, customer support, safety systems, GPS services, communication tools, and ongoing development. You always see the fee before you pay.
9. When providers get paid
Ride providers are paid after three things happen: the ride is completed, both sides confirm it, and the payment is verified. We may briefly delay a payout if we suspect fraud, a dispute is open, a chargeback occurs, or we need extra verification.
10. What you can and can't do
Treat others with respect, communicate honestly, follow the law, and use the platform in good faith. Don't harass or threaten anyone, discriminate, misrepresent yourself, commit fraud, or manipulate bookings.
For the complete rules governing platform use, please read the full Acceptable Use Policy.
11. Things that are never allowed
These are prohibited: fake bookings, fake accounts, identity theft, false reviews, payment fraud, booking manipulation, misrepresenting a vehicle, misleading ads, illegal transport, and any criminal activity.
12. Staying on the platform
ImmediateRide exists to keep your ride safe and secure. Don't ask for cash, share payment links, or arrange bookings off the platform. We may review messages to prevent fraud, while still respecting your privacy.
13. Your privacy
We protect your privacy with masked messaging, masked calls, secure file sharing, and protected personal details. Don't misuse information you learn about others on the platform.
14. When a ride is complete
A ride is complete when both the passenger and the provider confirm it. GPS data may help us verify completion when needed.
15. Reviews and ratings
After a completed ride, passengers can review providers, and providers can review passengers. Reviews should be truthful, respectful, and based on a real experience. We may remove reviews that are manipulated or abusive.
16. Safety
We provide tools to help keep rides safer, including GPS tracking, an SOS feature, emergency contact sharing, user reporting, and secure messaging. You remain responsible for your own actions and safety decisions.
17. Our content belongs to us
Everything on ImmediateRide.com — the logo, branding, graphics, software, design, text, and databases — is owned by or licensed to us, unless stated otherwise. Don't copy, modify, distribute, or exploit it without written permission.
18. Suspension and termination
We may suspend or close an account if someone breaks these Terms, commits fraud, endangers safety, abuses the platform, or breaks the law. We may also remove ride listings or restrict access to protect the marketplace.
19. Our limits on liability
As far as the law allows, we aren't liable for transportation delays, traffic, a provider's or passenger's conduct, vehicle condition, personal injury, property damage, lost profits, or indirect losses from rides provided by independent providers. This doesn't limit liability where the law doesn't allow it.
20. You cover us
You agree to hold us, our directors, officers, employees, affiliates, and partners harmless from claims and costs that come from your use of the platform, your breach of these Terms, your breaking the law, or your transportation activities.
21. Events beyond our control
We aren't responsible for delays or failures caused by things outside our reasonable control, like natural disasters, government actions, internet outages, war, civil unrest, pandemics, severe weather, or power failures.
22. Which laws apply
These Terms follow the laws of the jurisdiction named in ImmediateRide.com's legal notices, unless mandatory local consumer protection laws say otherwise.
23. Changes to these Terms
We may update these Terms from time to time. When we make important changes, we'll publish them here. If you keep using the platform after an update takes effect, that means you accept the updated Terms.
24. How to reach us
For legal or contractual questions:
- General Support: support@immediateride.com
- Ride Provider Support: rideprovider@immediateride.com
- Passenger Support: passenger@immediateride.com
- General Enquiries: info@immediateride.com