1. ImmediateRide Marketplace Model
ImmediateRide.com is a technology marketplace connecting passengers with independent ride providers. ImmediateRide does not determine transportation fares. Instead: passengers and ride providers mutually negotiate and agree upon the transportation fare, ImmediateRide validates the booking, securely processes the payment, and facilitates the provider payout after ride completion.
2. Fair Fare Agreement
One of ImmediateRide's unique features is Negotiated Pricing. Unlike many transportation platforms that automatically determine ride prices, ImmediateRide allows passengers and ride providers to reach a mutually acceptable transportation fare.
3. Transparent Booking Summary
Before payment, every passenger receives a complete booking summary displaying: pickup location, destination, date, departure time, vehicle information, agreed transportation fare, ImmediateRide Platform Service Fee, and total amount payable. No hidden fees are added after payment.
4. Platform Service Fee
ImmediateRide charges a clearly disclosed Platform Service Fee. The Platform Service Fee supports: marketplace technology, booking validation, secure payment processing, GPS tracking, in-app messaging, masked calling, customer support, fraud prevention, platform development, and marketplace maintenance.
5. Accepted Payment Methods
Payments may be made using approved methods including: Visa, Mastercard, American Express (where available), Debit Cards, Stripe, PayPal, Apple Pay, and Google Pay.
6. Cash Payments
ImmediateRide bookings must be paid through the platform. Cash payments, off-platform transfers, and unofficial payment arrangements are prohibited for rides booked through ImmediateRide.
7. Booking Validation
A booking becomes confirmed only after: (1) Passenger and provider agree on the transportation fare. (2) ImmediateRide validates the booking. (3) Passenger completes secure online payment. Until payment is successful, the booking remains unconfirmed.
8. Payment Security
ImmediateRide uses trusted third-party payment processors. We do not store complete payment card information on our systems. Industry-standard security measures are used to help protect payment transactions.
9. Holding of Funds
Following successful payment: ImmediateRide securely holds the transportation fare until ride completion, the Platform Service Fee is retained in accordance with this Policy, and provider payouts are released after completion verification.
10. Provider Payouts
Providers are generally paid within 48 hours after: ride completion, completion confirmation, and successful payment verification. ImmediateRide may temporarily delay payouts where additional review is required.
11. Ride Completion Verification
A ride may be verified through: passenger confirmation, provider confirmation, GPS tracking information, and booking activity records.
12. Refunds
Refund eligibility is governed by the Refund & Cancellation Policy. Factors considered include: cancellation timing, ride status, provider attendance, passenger attendance, and exceptional circumstances.
13. Disputes
If a dispute arises, ImmediateRide may temporarily hold funds while conducting a review. Information that may be considered includes: booking details, GPS data, in-app messages, call records, uploaded files or photographs, and statements from the passenger and provider.
14. Chargebacks
Passengers should contact ImmediateRide before initiating a chargeback through their financial institution. Fraudulent or abusive chargebacks may result in: account restrictions, suspension, permanent account termination, and recovery of associated costs where permitted by law.
15. Fraud Prevention
ImmediateRide actively monitors for: payment fraud, identity fraud, fake bookings, fake ride completions, stolen payment methods, booking manipulation, and suspicious financial activity.
16. Taxes
Ride providers are responsible for complying with all applicable tax obligations, including income tax, GST/HST, VAT, sales tax, and other taxes required by law. ImmediateRide does not provide tax advice.
17. Currency
Bookings are processed in the currency displayed at checkout. Where supported, ImmediateRide may offer multiple currencies based on user location.
18. Failed Payments
A booking is not confirmed if payment fails. Passengers may retry payment using another approved payment method.
19. Financial Record Retention
ImmediateRide retains payment records where necessary to: comply with legal obligations, prevent fraud, resolve disputes, meet accounting requirements, and support customer service.
20. Policy Updates
ImmediateRide may revise this Payment & Payout Policy periodically. Updated versions will be published on this page with a revised effective date.
21. Contact Us
For payment or payout enquiries, please contact:
- General Support: support@immediateride.com
- Passenger Support: passenger@immediateride.com
- Ride Provider Support: rideprovider@immediateride.com
- General Enquiries: info@immediateride.com